Refund Policy

At Matajer Shop, we care about your satisfaction. If there is an issue with your order, please contact us first so we can review and assist you.

Refunds may be approved in cases such as:

- Wrong item received

- Damaged item on arrival

- Missing items in the order

In most cases, we may request clear photos or videos showing the issue so our team can verify the problem and resolve it quickly.

Once a refund is approved, it will be processed to the original payment method. Processing time may vary depending on your bank or payment provider.

Please note that refunds cannot be issued for items that were used, intentionally damaged, or returned without prior approval.